If you’re looking for a new career, have you considered being a barista? The term comes from the Italian word meaning “bartender.” It technically refers to workers whose expertise is in making espressos in particular, although can also include preparers of other types of coffee. Here are some of the key features of a good barista:
#1 Never-ending training
Good baristas go beyond their initially job training. The task of making coffee/espressos for them isn’t just a job; it’s a career. They’re always eager to learn new info about coffee, coffee-making methods, etc. They’ll know how to tweak their coffee-making in order to meet the specific requirements of individual customers. And with a single taste test they’ll know what subtle adjustments have to be made. School never closes for quality baristas.
A good barista will also be an expert at multi-tasking. From taking orders to preparing espresso shots, to steaming milk, a skilled barista will be able to handle such tasks as effectively as possible—and more than one at a time. Bad baristas will easily get “in the weeds” because they complete one task at a time.
#3 Effective up-selling
Coffee lovers tend often have their favorite coffee/espresso, whether it’s a basic brewed coffee or a 100 shot, Caramel cappuccino with soy, vanilla syrup, and chips. When customers have their favorite coffee beverages, it can be tough to get them to move out of their comfort zone. But a good barista can do it. They’ll know their customers’ tastes, and which menu items would most probably be to their liking.
#4 Professional appearance
Since baristas are dealing with customers and beverages, good ones will maintain a professional appearance. This includes components such as a clean uniform, crisp apron, and good personal hygiene. This isn’t to say that “function” isn’t as important as “form.” But as the old saying goes, first impressions are indeed lasting impressions.
#5 Good memory
A good barista will have a good memory. OK, it’s not practical to require a barista to remember every repeat customer. But if someone makes a daily or weekly trip to the barista’s establishment, it helps if he or she can remember things such as the customer’s name, tastes, etc. A good barista is friendly, but not nosey. They can read their regular customers like a book.
#6 Customer-centered service
A good barista will always be put the customer first. The customer is always right (even when they’re wrong). In particular, a quality barista will be able to fix any customer-rated problems quickly and effectively. Today’s consumers are particularly concerned about customer service, and often rank it higher than goods and services themselves
#7 Top-notch quality
A good quality barista will always put quality before sales. Sure, they’re working for a for-profit business. But they’ll be able to provide the best quality product every time. Cutting corners to save money is off the table. After all, if a customer wants a cheap cup of coffee they can get that just about anywhere else.
#8 A great machine to work with
It is hard to be a good barista without top of the lines equipment. Speaking about that, Saeco Espresso machines reviews featured on MyCoffeeMood are some of the best to use. Feel free to check them out!